Administrator_Guide_for_Scopia_XT5000_Endpoint_with_Embedded_Server_for_IP_Office_Version_32


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Figure 34:
Configuring the general monitor settings from the web interface
b.Configure the general settings:
Administrator Guide for Scopia XT5000 Endpoint with Embedded
Server for IP Office Version 3.2
Initial Configuration | 70
Figure 85:
Enabling 1080p 60fps setting
From the endpoint's Main menu, select
Configure

Advanced

Calls

Preferences

Video
2.
Ensure that the
1080 60fps
field is set to
Yes
3.
From the web interface only, select
Save
Solution
Make sure the network connection to the remote endpoint has enough bandwidth. Low
bandwidth conditions results in a reduction of resolution at the XT Codec Unit.
Solution
Make sure the VISCA cable is connected to the VISCA IN port of the camera. The VISCA
cable is part of the cable harness that connects the camera to the XT Codec Unit and is used
to control the camera. A common mistake is to connect this cable to VISCA OUT instead of
VISCA IN. This prevents the XT Codec Unit from setting the camera to the necessary
resolution. For details, see
Installation Guide for Scopia XT Endpoint for IP Office
Administrator Guide for Scopia XT5000 Endpoint with Embedded
Server for IP Office Version 3.2
Troubleshooting the Scopia XT Endpoint for IP Office | 140
Figure 95:
Retrieving netlog files
3. Start retrieving logs by selecting
Start Netlog
4. Reproduce the problem you want to report to customer support.
5. Stop retrieving logs by selecting
Stop Netlog
6. Access the logs as follows:
a.Select
Download NetLog captured files
The NetLog page appears.
b.Enter the username and password.
The default credentials are:
Username - CustomerSupport
Password - 5678
c.Select the NetLog file to download it to your computer.
Figure 96:
Downloading Netlog files
Retrieving System Logs
About this task
This procedure explains how to retrieve log files of Scopia XT Endpoint for IP Office internal system
activities and memory dump.
Administrator Guide for Scopia XT5000 Endpoint with Embedded
Server for IP Office Version 3.2
Troubleshooting the Scopia XT Endpoint for IP Office | 150
Restoring Default User Settings
About this task
This procedure explains how to restore the default settings if necessary. You can do this from the
endpoint itself only.
Before you begin
Turn on the Scopia XT Endpoint for IP Office unit.
Verify that you have the four-digit PIN code required to make changes to the system settings. The
default PIN code is 1234.
Procedure
1. From the endpoint's main menu, select
Configure

General
Figure 98:
Enabling advanced settings
2. Set
Show Advanced Settings
to
Yes
3.
Press the
Back key on the XT Remote Control Unit.
4. Select
Advanced
5. Enter your four-digit PIN code, and press
ok/menu
. The default PIN code is 1234.
Administrator Guide for Scopia XT5000 Endpoint with Embedded
Server for IP Office Version 3.2
Troubleshooting the Scopia XT Endpoint for IP Office | 152
6. Select
Utilities

Restore System

Factory Defaults
Figure 99:
Restoring factory default settings
7. Press
ok/menu
, and select
Yes
The default settings are restored.
Administrator Guide for Scopia XT5000 Endpoint with Embedded
Server for IP Office Version 3.2
Troubleshooting the Scopia XT Endpoint for IP Office | 153
About Radvision
Radvision,
an
Avaya
company,
is
leading
provider
of
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and
telepresence
technologies
over
IP
and
wireless
networks.
We
offer
end-to-end
visual
communications
that
help
businesses
collaborate
more
efficiently.
Together,
Radvision
and
Avaya
are
propelling
the
unified
communications
evolution
forward
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www.radvision.com

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